User interviews are, by far, the research method I use the most. They are relatively inexpensive to conduct yet provide a wealth of information that can be used to guide design. Also, user interviews are a research method that is easy to “get right”. With just a little bit of guidance, even the most novice of researchers can conduct a worthwhile user interview.
So for today’s post I a present a “UX mini-lesson” on how to talk to users. We will cover what information you can (and can’t) get from a user interview and the two, absolute best questions to ask in every interview.