Surveys are probably the most used but least useful research tool. It is ever so tempting to say, “lets run a quick survey” when you find yourself wondering about your customers. Surveys result in “hard numbers” to look at, and modern web-based survey tools have made surveys cheap to produce. But as anyone who has […]
Storyboards are the UX designers’ secret weapon. They can be used in so many versatile ways, but require relatively little effort to make. Storyboards are a powerful design tool because they… convey the “big picture” idea in just a few frames, combine many design elements (personas, requirements, solutions, etc.) into one coherent story, produce assets […]
For today’s post I a present a “UX mini-lesson” on how to conduct diary studies. We will cover the value of longitudinal data sets, and strategies to maximize the quality and number of diary entries from your participants.
User interviews are, by far, the research method I use the most. They are relatively inexpensive to conduct yet provide a wealth of information that can be used to guide design. Also, user interviews are a research method that is easy to “get right”. With just a little bit of guidance, even the most novice of researchers can conduct a worthwhile user interview.